Shipping Rates

 

 

If you are away from the delivery address our courier will put a card through your door allowing you to re-book a delivery with the courier or allow you to pick up the order from the depot or sorting office. The courier has the right to attempt a delivery to a near by neighbour, rather than redelivering the next day.

If you reside outside of the UK we will not be liable for any import or customs duties you may be charged.

Also it will be your full responsibility for all postal charges, return shipment costs, customs charges and handling fees should you refuse to accept a parcel due to import duties or taxes.

IMPORTANT – PLEASE NOTE:

Rockstar Spirits reserves the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason.

Courier returned items will be added back into our stock and your account credited with the order total, minus the fee the courier charges us to deliver the item back to us. You will have to replace the order to have the item re-shipped. If you require a refund on items returned by the courier this will be done minus the couriers fee.

If a customer inputs any incorrect address details on their order, which causes the parcel to be delivered incorrectly or delays the parcel. Rockstar Spirits will not be held any responsibility for this parcel. ie, the customer will have to try and retrieve the parcel themselves at their cost.

We DO NOT process order at the weekend including Bank holidays.

PRODUCT DELIVERY ERRORS (UK AND INTERNATIONAL)

Delivery errors must be reported within 1 day of date of delivery. All orders, are checked and double checked before leaving our warehouse. If you are a UK customer and you have not received your order within 7 days of dispatch date, then you must notify us within these 7 days. If you notify us after these 7 days then we will not be responsible for its location, and we may not be able to claim for the parcel if it lost/stolen.

If you have received your parcel in poor condition/damaged or have items missing. You must keep all outer packaging so that the courier can collect the box for their investigation.